Effective communication leads to higher levels of patient safety
A new report released by Healthgrades suggests that hospitals with the highest patient ratings for physician and nursing communications on average have had fewer problems with patient safety issues. The report analyzed patient safety data for hospitalizations between 2008 and 2010 and found that quality communication among healthcare workers led to fewer surgical inpatient deaths with treatable complications among other preventable conditions. Key research findings in the report include:
- 15% more overall patient safety events occurred in hospitals performing in the bottom 10% for physician communication, compared to those in the top 10%;
- 27% more overall patient safety events occurred in hospitals performing in the bottom 10% for nursing communication, compared to the top 10;
- 13% more patients at hospitals performing in the top 10% for patient satisfaction reported they received instructions on what to do when they left the hospital, compared to the bottom 10% — key guidance that underscores the importance of communication, according to the report.
Kristin Reed, vice president of clinical quality programs at HealthGrades and the author of the report said that hospitals need to improve on information extraction from patients and not assume that the absence of questions or responses means that someone fully understands everything they have been told.
The report analyzed approximately 40 million Medicare hospitalizations in 5,000 hospitals from 2008 to 2010. The analysis was conducted using a method developed by the Agency for Healthcare Research and Quality (AHRQ) to calculate event rates for 13 indicators of patient safety. Using this data as the basis for the report, Healthgrades estimates 254,000 patient safety events among Medicare patients could have been prevented, and 56,367 Medicare patients who died experienced one or more of these events.
Communication in healthcare is increasingly coming under the microscope from industry analysts and watchdogs as well as consumers themselves who have greater access to an explosion of information and data about the industry in addition to peer reviews and testimonials. It seems as if there has been a significant power shift from the industry to the consumer during the information age as transparency now rules and healthcare facilities are no longer able to mask their problems and sweep them under the rug. We applaud the patient safety movement and hope that more within the healthcare industry take notice and start to explore some of the new technological solutions available that directly impact the level of patient safety.
What’s your take? How have you observed patient safety initiatives having a direct impact on the quality of healthcare?
RightPatient™ Healthcare Biometrics AppleTV Giveaway
Recently, we invited some Patient Access healthcare professionals to enter their names in a contest for a chance to win AppleTV. We gathered the names of everyone who entered the contest and are happy to say that Kathy Berzai, Director of Access Services for Memorial Hospital & Health System in South Bend, IN is our winner. Congratulations Kathy!
We are planning more contests and giveaways in the coming months so be sure to follow us through one of our social media channels for updates on the contests and how to enter your name to win! Here is a list of our social media channel contact information:
Twitter - @RightPatient
Facebook – RightPatient
YouTube - http://www.youtube.com/user/M2SYS
We look forward to engaging with you!
Nobel Laureate Professor Muhammad Yunus
Perhaps foreshadowing a future shift for micro-credit banks across the globe to start using biometrics for customer identification, we distributed a News Release today announcing that ASMAB, a micro-credit bank in the country of Benin, has started to use fingerprint biometric banking technology for customer identification. The genesis for ASMAB’s decision to start using fingerprint biometrics was the widespread fraud and corruption that plagued their business, specifically customers falsifying their identities. These problems were undermining customer confidence in their process so ASMAB (with help from HPC Informatique, a technology solutions provider) decided to incorporate fingerprint biometrics to identify customers, eliminating fraud and corruption in their system and helping to secure consumer confidence.
Headquartered in the Western African capital city of Cotonou, Benin, ASMAB is modeled after the micro-credit Grameen Bank in Bangladesh, pioneered by Nobel Laureate Professor Muhammad Yunus to lend money to the poor facilitating socio-economic development, encouraging savings, and fighting loan shark corruption. Expectations are high that biometrics will help to increase security and decrease fraud in the system restoring customer confidence and building trust. We will be sure to report back at a later date with an update on how the deployment is going and if it is meeting ASMAB’s expectations.
Micro-credit banks have sprouted up all over the globe to help provide low income citizens the chance to borrow money on safe and secure terms. Can we expect to see others follow suit and adopt biometric identification for their customers? You can be sure that after news breaks of ASMAB’s efforts, other micro-credit banks may begin to explore this technology too.
Could the hotel room access card be one day replaced by biometrics?
An article on the HotelierMiddleEast.com caught our eye this morning that could spell a new niche for biometric identification technology that has the potential for wide scale adoption. Here is a link to the article:
Hotel key cards to be replaced with biometrics (HotelierMiddleEast.com)
Seems that CADD Emirates out of the United Arab Emirates has implemented a hotel patron biometrics identification system that is replacing electronic key cards. The idea is to ditch the infamous electronic swipe cards that we all know so well in place of a biometric fingerprinting system that scans hotel patrons and allows them access to their rooms by placing their finger on a device, presumably attached to the hotel room door (the article didn’t go into a lot of details about the infrastructure of the deployment). The hotel hopes that , “the system will be able to remember guest preferences from hotel-to-hotel in locations across the globe, with information saved against their fingerprints.”
Our theory is that when customers opt into the biometric system, as they travel to other locations they will be easily recognizable at check-in and a detailed account of their history with the hotel can instantly be retrieved by simply placing their finger on a scanner at check-in. At least in theory this would seem like the most logical way to construct this system by capitalizing on the duality of both convenience and personal service that biometrics brings in a world where consumer personalization is a critical element for a business to succeed.
The article goes on to say that the plan to use fingerprint biometrics to identify guests is a way for the “hotel to stand out” and differentiate itself in an industry that is fiercely competitive and intensely loyal among travelers. Although the program is apparently designed to be for exclusive club members only, the creme de la creme of their patrons, it is conceivable that if the program is successful, it may eventually be rolled out to include all hotel patrons. It’s also possible that the use of biometrics to identify hotel patrons may become a lightning rod for personal privacy and civil liberty advocates who point to the collection of biometric data as invasive and potentially dangerous to individuals. However, since the deployment is in the Middle East where biometrics is generally much more accepted than in the West we guess that this won’t cause much of a stir internationally.
What are your thoughts? Is this a good idea and could there be potential for this kind of technology to reach hotels in the western world?
M2SYS Technology Monthly Chat on Biometric Technology
May is an extremely busy month for us at M2SYS and with all of the travel, new product development, and other initiatives we unfortunately have to cancel this month’s #biometricchat. We will return next month however, with an exciting new topic, a new guest and some great discussion.
Thanks to all who have supported the #biometricchat since our launch in the fall of 2011, for copy of all the transcripts please visit our blog or you can check out our Storify account. We are always open to suggestions on topics or guests for the chat so please email firstname.lastname@example.org if you have any ideas.