Is that the Right Patient?

Today, we welcome a guest post from Iatric Systems.

 

Meaningful Use brings increased utilization of electronic records, providing instant access to patients’ medical information – which is a great thing. It also brings the heightened chance for error in patient identification and the subsequent disaster that creates. The ability to select the correct patient and verify their identity based on their prior visit medical record demographics from the health information system becomes more important than ever before. Misidentification at the point of entry creates major problems throughout the life of the patient’s account.  First and foremost is the contamination of the patient’s medical chart and the impact incorrect medical information could present to the patient. We could contend that cleaning up incorrect patient information was in some ways easier when everything was paper-based compared to what it will be with electronic records.

The HIPAA impact of sharing the incorrectly selected patient’s information with the wrong patient or patient’s family also looms on the horizon. What if the patient who the record really belongs to shows up for care during this event? If the error goes unnoticed, the backend ramifications include billing the wrong insurance company and incorrect data going out to multiple places resulting in more work to correct the error and rebill the correct payer. If the patient finds out you selected the wrong patient for their care episode, how does that impact their perception of the hospital and level of competent care they can expect?

Many factors impact the incorrect selection of a patient, including the HIS system, staff carelessness or patients providing incorrect information during the admitting process. A common error is the patient changing their last name since the last visit, thus creating a new MPI number that does not include the patient’s vital past medical history.

Another area of concern is medical identify theft. Over 14 million people have become victims of identity theft this year alone. Medical identify theft is the fastest growing aspect of identify theft. What ramifications can you expect if your hospital provides care to a patient who used a stolen medical identify for treatment? Both a contaminated medical record that may impact the care of both patients and a financial loss when the payor denies payment may result.

Never before has selecting the correct patient at registration been more important. Our current method of asking for a driver’s license to verify identity is no longer a guarantee. Hospitals need to look at new methods to make sure that the patient is correct. Biometrics is one possibility that I have felt is an effective solution for years. Patients, for the most part, show up in the hospital with a finger, palm or iris that could be used to validate the patient’s identify. Patients that arrive unconscious pose another level of concern.

What better community service could a hospital provide than assuring their patients that their identify will be protected by installing biometric technology? Biometric technology could also assist with the Red Flag regulation. Providing patients an easy way to establish identify by hosting health fairs to register their biometric identify in advance of care is both a community service and improves each patient’s medical safety.

Iatric Systems

Kay Jackson

Kay Jackson is Manager of Software Certification, Compliance and Financial at Iatric Systems. Iatric Systems provides solutions for Meaningful Use including a Meaningful Use Manager Dashboard, Public Health Interfaces, Patient Portal, CPOE, Patient Discharge instructions and Clinical Document Exchange.

You can follow Iatric Systems on Twitter: @IatricSystems
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University of Maine Deploys @M2SYS Palm Vein Scanners for Student Check-In at Dining Halls

Palm vein scanners and multi-biometric software to eliminate students sharing meal plans

The University of Maine

Today we announced that the University of Maine has deployed the M2SYS palm vein scanner with our Hybrid Bio Snap-OnPlatform and Hybrid Bio-Hyperpliance Multi-Biometric Identification Matching Server software for student check-in at their on-campus dining halls. The goal for the deployment is to use the palm vein scanner to more effectively track dining hall traffic and eliminate shared cards where students share their meal plans at a price of $4,100 per academic year.

University of Maine officials chose the comprehensive M2SYS Hybrid Bio-SnapOnsolution because of the fact that it instantly interfaced with their dining hall lunch line point-of-service (POS) software without any code level development on their part. In addition, due to the large size of their student enrollment database and their decision to deploy the palm vein scanner as their biometric hardware of choice, the University also chose to deploy Bio-Hyperpliancewhich is a scalable, hyper-threaded multi-biometric matching server designed to increase matching speeds and boost convenience for large scale deployments.

We are starting to see more and more Universities using the M2SYS palm vein scanner and other biometric identification (finger vein, fingerprint) on their campuses to help increase efficiency, reduce expenses and establish more accountability in areas like employee workforce management and student dining hall lunch line POS. As more Universities across the country catch on to the benefits of using biometrics for identification, we expect this growth to continue.

For a copy of the news release please click here.

Biometrics in Healthcare — One to Many Identification as a Way to Eliminate Patient Fraud

Checking in at the Dr's Office

Healthcare professionals are catching on to the value of using biometrics for patient identification. As cases of medical identity theft increase and liability mounts, the industry has been turning to biometrics to ensure 100% patient identification accuracy, safeguard patient health, eliminate medical identity fraud, and cut costs. In addition, biometric patient identification systems instantly interface with any electronic health record or patient management software which means they can be up and running quickly without any database or code-level integration needed. Seamless interface capability helps smooth the transition from a more traditional means of identifying patients (name, DOB, social security number) to biometrics, a more modernized method that uses physiological characteristics of the human body to identify a patient.

Before you consider investing in a biometric patient identification system, it is important to understand the two fundamental differences in how back end biometric engins/systems/algorithms authenticate an individual:

a) 1:1 (one to one) verification – This method of authentication answers the question: Am I who I claim to be? and involves confirming or denying a person’s claimed identity. For example, when used in patient identification a patient would present a form of identification (driver’s license, social security card, insurance card, etc.) and after their record is pulled up they would then scan their biometric information to verify that they are the same person their identification states they are.

b) 1:N (one to many) identification – This method of authentication answers the question: Who am I? and the system must identify a person from a list of users in the template database. For example, when used in patient identification a patient would scan their biometric information first which immediately pulls up the patient record associated with their template before presenting any other form of identification.

Why is it important to understand the differences between biometric verification and biometric identification when it comes to eliminating medical identity fraud and duplicate records? Relying on 1:1 verification can create problems during patient registration. Since medical records are usually associated with a person’s date of birth or social security number, 1:1 verification creates the possibility of a person using a forged, fake or stolen ID to link their biometric identity to another patient’s record. Furthermore, since ID’s or insurance cards can be forged repeatedly then it’s possible that multiple medical records could exist for the same person all using the same biometric template. 1:1 verification would not catch this at registration.

The key to eliminating patient fraud is to catch a perpetrator at the time of registration before services are rendered. 1:N matching allows a healthcare facility to prevent medical identity theft by instantly performing a dedupe of their records before the record is created.

Understanding how biometric patient identification works and the functionality of the backend system is essential to working towards the ultimate goal of improving patient care. Eliminating patient identify fraud and lowering medical liability litigation costs  is key for the healthcare industry to maintain economic vitality to continue the fight of safeguarding our health.

 

 

Webinar Recap – How Palm Vein Biometrics can Help Strengthen PCI and Workforce Management Compliance

How to use palm vein biometrics to strengthen PCI and workforce management complianceYesterday, Fujitsu and M2SYS hosted a webinar on how palm vein biometrics can help strengthen PCI and Workforce Management (WFM) Compliance. We discussed some common challenges that PCI and WFM non-compliance create as well as how businesses need to identify technology applications that will help to lower risk and create efficiencies.  In addition, we covered discussed how palm vein biometrics can:

 

1.  Replace complicated passwords with a palm scan

2.  Increase record storage security

3.  Establish significant cost savings

4.  Stop employee buddy punching

5.  Improve productivity

6.  Create a concrete audit trail

7.  Reduce payroll errors

8.  Strengthen labor law adherence

A copy of the slides are available on SlideShare by clicking here.  If you would like to hear an audio recording of the webinar, please click on the video below:

 

Free Webinar – How to use Palm Vein Biometrics to Strengthen PCI and Workforce Management Compliance

Free webinar on using palm vein biometrics to strengthen PCI and workforce management complianceM2SYS and Fujitsu will be offering a free webinar on August 30th from 2:00 to 2:30pm EST, 11:00 to 11:30pm PST on how palm vein technology can help to strengthen workforce management and PCI compliance.  The webinar will cover how using biometric palm vein technology to strengthen compliance can: help replace passwords with a palm scan, increase record storage security, establish significant cost savings, stop employee buddy punching, improve productivity, create a concrete audit trail, reduce payroll errors and strengthen labor law adherence.

The webinar is geared towards retail compliance officers and human resources/workforce management professionals but is applicable to anyone who would like further education on how vascular biometrics can help to strengthen compliance, lower costs and increase productivity.  For more information and to reserve your spot for this 30 minute webinar please click here.